Telephone Operator – Radisson Blu Abu Dhabi Hotel & Resort

Telephone Operator Responsibilities

• Answer all incoming internal and external calls promptly and courteously following hotel brand standards.

• Direct calls to the appropriate departments or team members efficiently and professionally.

• Handle guest requests and inquiries received through phone, email, or other communication channels.

• Log and follow up on all guest requests using the hotel’s communication or guest service system.

• Provide accurate information regarding hotel facilities, services, and local attractions.

• Coordinate with Housekeeping, Engineering, and Front Office to ensure timely completion of guest requests.

• Handle wake-up calls accurately and deliver messages promptly.

• Maintain confidentiality of guest information and ensure all calls are handled with discretion.

• Report any unusual occurrences or guest complaints immediately to the Duty Manager or relevant department.

• Monitor emergency lines and follow proper procedures during fire alarms or other emergencies.

• Maintain a calm, pleasant tone at all times to reflect the hotel’s service culture.

• Ensure all telecommunication equipment is functioning properly and report any faults to IT or Engineering.

Candidate candidate can apply through link. https://lnkd.in/diKMBXba