Radisson Blu Alain is looking for Telephone operator preferred Arabic speaker.
If you have Hotel Experience then please share your CV at hr.radissonblualain@adnhmc.com with your applied position in the subject.
Call Handling
Answer all incoming calls within three rings using the hotel’s standard greeting.
Connect calls to appropriate extensions and departments efficiently.
Handle guest wake-up calls accurately and on time.
Manage outgoing calls and assist guests with international or long-distance calls.
Guest Service
Provide information about hotel facilities, services, and local attractions.
Log and relay guest requests to the appropriate departments.
Follow up to ensure guest requests are completed promptly.
Handle guest complaints or forward them to the Duty Manager for resolution.
Communication & Coordination
Ensure smooth internal communication between departments (Housekeeping, Engineering, Front Office, etc.).
Relay emergency messages and paging promptly.
Maintain updated contact lists for hotel management and key staff.
Operate hotel communication systems (e.g., PMS, Opera, PBX, or Cisco systems).
Administrative Tasks
Record and maintain call logs and wake-up call requests.
Monitor emergency lines and respond per hotel safety procedures.
Report telephone equipment malfunctions to IT or Engineering.
Maintain confidentiality of guest and hotel information.
Emergency Response
Follow hotel emergency procedures for fire, medical, or security situations.
Coordinate communication during emergencies and support the Duty Manager or Security team.
Previous experience in a hotel or customer service role preferred.
Excellent verbal communication and telephone etiquette.
Proficient in English; knowledge of Arabic, Russian, German, or other languages is an advantage.
Familiar with hotel management systems (Opera, Fidelio, or similar).
Calm and professional demeanor under pressure.
Strong multitasking and organizational skills.
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