Telephone Operator – Arabic Speaker – Radisson Blu Hotel & Resort Al Ain

Radisson Blu Alain is looking for Telephone operator preferred Arabic speaker.

If you have Hotel Experience then please share your CV at hr.radissonblualain@adnhmc.com with your applied position in the subject.

Duties and Responsibilities:

1. Call Handling

   • Answer all incoming calls within three rings using the hotel’s standard greeting.

   • Connect calls to appropriate extensions and departments efficiently.

   • Handle guest wake-up calls accurately and on time.

   • Manage outgoing calls and assist guests with international or long-distance calls.

2. Guest Service

   • Provide information about hotel facilities, services, and local attractions.

   • Log and relay guest requests to the appropriate departments.

   • Follow up to ensure guest requests are completed promptly.

   • Handle guest complaints or forward them to the Duty Manager for resolution.

3. Communication & Coordination

   • Ensure smooth internal communication between departments (Housekeeping, Engineering, Front Office, etc.).

   • Relay emergency messages and paging promptly.

   • Maintain updated contact lists for hotel management and key staff.

   • Operate hotel communication systems (e.g., PMS, Opera, PBX, or Cisco systems).

4. Administrative Tasks

   • Record and maintain call logs and wake-up call requests.

   • Monitor emergency lines and respond per hotel safety procedures.

   • Report telephone equipment malfunctions to IT or Engineering.

   • Maintain confidentiality of guest and hotel information.

5. Emergency Response

   • Follow hotel emergency procedures for fire, medical, or security situations.

   • Coordinate communication during emergencies and support the Duty Manager or Security team.

Skills & Qualifications:

• Previous experience in a hotel or customer service role preferred.

• Excellent verbal communication and telephone etiquette.

• Proficient in English; knowledge of Arabic, Russian, German, or other languages is an advantage.

• Familiar with hotel management systems (Opera, Fidelio, or similar).

• Calm and professional demeanor under pressure.

• Strong multitasking and organizational skills.