Dubai Marriott Hurbour Hotel & Suites is looking Housekeeping Shift Leader if you’re ready to take your career to the next level and contribute to an innovative and collaborative work environment, Dubai Marriott Hurbour love to have you onboard.

Apply through the Marriott Career websites Marriott Career

Duties and Responsibilities:

Operational Responsibilities

• Supervise and coordinate the activities of Room Attendants, House Attendants, and Public Area Attendants during assigned shifts.

• Conduct daily room inspections to ensure cleanliness, maintenance, and adherence to brand standards.

• Assign and review daily room allocations and task sheets for attendants.

• Check vacant, occupied, and departure rooms, ensuring readiness for guest arrivals.

• Monitor guest requests and ensure they are attended to promptly (via HotSOS or Opera).

• Coordinate with Front Office and Engineering departments for room status updates and maintenance issues.

• Handle lost and found items according to hotel procedures.

Team Supervision & Training

• Guide, train, and motivate housekeeping team members to deliver excellent guest service.

• Conduct on-the-job training for new staff on cleaning standards, safety, and procedures.

• Monitor staff performance, grooming, and discipline during the shift.

• Assist in preparing duty rosters, leave schedules, and attendance records.

Guest Interaction

• Handle guest requests, complaints, or feedback in a courteous and efficient manner.

• Follow up on guest preferences and special arrangements to enhance satisfaction.

• Ensure VIP and special request rooms are checked and prepared as per standards.

Administrative Duties

• Maintain housekeeping reports such as daily room status, discrepancy reports, and inspection checklists.

• Update system records (Opera/HotSOS) and communicate with the Front Office regarding room readiness.

• Track linen, amenities, and housekeeping supplies; report shortages to the supervisor.

• Ensure all cleaning equipment is in proper working condition and report defects immediately.

Health, Safety & Standards

• Ensure compliance with hotel health, safety, and hygiene policies.

• Conduct regular checks of fire exits, corridors, and storerooms for safety compliance.

• Support sustainability and energy-saving initiatives within the department.

Skills & Qualifications:

• Diploma or certificate in Hospitality Management or related field preferred.

• Minimum 2–3 years of housekeeping experience in a 4 or 5-star hotel, with at least 1 year in a supervisory or team leader role.

• Excellent communication and leadership skills.

• Strong organizational and problem-solving abilities.

• Proficient in MS Office, Opera PMS systems.

• Fluent in English; knowledge of Arabic or other languages (Russian, German, Italian) is an advantage.