Hostess

Hostess – Job Description

A Hostess serves as the first point of contact for guests, providing a warm and friendly welcome while ensuring efficient seating arrangements and smooth service flow. She manages reservations, maintains guest records, and coordinates with the service team to ensure excellent guest satisfaction. The role requires strong communication skills, professionalism, and a well-groomed appearance.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival.

• Manage reservations and waiting lists efficiently.

• Escort guests to their tables and present menus.

• Communicate guest preferences and special requests to the service team.

• Monitor the dining area to ensure guest comfort and satisfaction.

• Maintain cleanliness and organization of the reception area.

• Handle guest inquiries and complaints professionally.

• Assist in promoting restaurant specials and events.

Qualifications & Skills:

• Excellent communication and interpersonal skills.

• Pleasant personality with a professional appearance.

• Ability to multitask in a busy environment.

• Previous experience in a hospitality or customer service role is preferred.

• Fluent in English (additional languages like Arabic, Russian, or French are an advantage).