Food & Beverage Supervisor – Russian Speaker – Palazzo Versace Dubai

JOB SUMMARY

Main Duties/Responsibilities:

• Supervise the service staff team
• Ensure the standards are plied with 100% of the guest 100% of the time.
• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
• Arrive at work well groomed, prepared and display enthusiasm.
• Well prepared for a long day contribution and utilize time effectively.
• Follow proper payroll and uniform procedures.
• Contribute to departmental standards and best practices.
• Offer guests an enjoyable, expertly served beverage/dining experience for all events.
• Anticipate and service of guests’ requirements before requests is necessary.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Be familiar with the beverage service including stemware used and appropriates garnishes.
• Complete opening and closing side work as assigned and has all tables set according to standard.
• Utilize the hotel’s computer system ringing up sales, printing checks, closing checks and completing closing readings.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars.
• Ascertain a guest’s satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
• Service all needs for private dining room or private function.
• Report any accident or guest complaint immediately, no matter how minor, to a manager.
• Recognize and address potential disruptive or undesirable guests.
• Respond properly in any hotel emergency or safety situation.
• Move tables and chairs.
• Breakdown any buffets, displays or side stations when needed.
• Clean service area when needed.
• Perform other tasks or projects as assigned by hotel management.
• Retrieve and stock all linen, china, silver, glassware and food and beverage items.
• Provide unobtrusive and professional service.
• Serve a dish to guests while explaining the contents and preparation.
• Provide water, bread and butter service throughout the meal to guests.
• Offer coffee or tea and serve any requested according to Palazzo Versace standards.
• Report for duty 5 minutes before the scheduled time, clean and tidy and wearing the correct uniform.
• Carry and break down trays properly and safely.
• Ensuring all set up’s and mise en place is set for the next day’s events.
• Ensure all areas, stores and back areas are always kept clean and tidy.
• Clear tables and reset them for specific number of persons.
• Provide quick and attentive assistance to any mishap in the restaurant.
• Sweep/vacuum the floor before a shift if needed.
• Attend all the training subjects to the service colleagues and follows all rules and policies of the hotel.
• Handle cash and credit card procedures according to the guidelines of the accounting department.
• Identify potential problems and ask for assistance before breakdown occurs.
• Provide lateral service within the hotel whenever needed.

CANDIDATE PROFILE

• Basic hotel school diploma
• 2 year minimum experience working in a multicultural / 5 star hotel environment.
• Multi skilled.
• Experience in food and beverage or event field.
• Speed and accuracy. (able to manage last minute activities)
• Ability to handle luxury guest volumes on a daily basis.
• Should be able to work under pressure in a customer service environment.
• Must be flexible and ability to work long hours.
• Creative and positive mind set.
• Worked in different cultural environment.