Front Desk Agent (Residence) – FIVE LUXE JBR

What We’re Looking For

• A proven track record of 1-2 years in a similar role, delivering sensational Experiences synonymous with FIVE’s award-winning Service Quality.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A steadfast desire to Improve Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
• Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ appearance.
• Anticipates and caters to Guests’ needs, delivering Exquisite service that Elevates Guest Satisfaction.
• Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination
• Ensures there are no complaints about the Front Office Department, consistently achieving the Highest Degree of Guest Satisfaction.
• Demonstrates Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
• Stays informed about FIVE’s Leadership Team and their Roles and Availability.
• Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
• Attends required training sessions to stay at the Cutting Edge of their profession.
• Maintains a Clean and Glamorous work area by filing all paperwork on the spot, reflecting a Next-Level Commitment the role.
• Cultivates a First-in-Class understanding of Dubai’s national history, shopping areas, and places of interest.
• Creates a Sensational Experience by addressing Guests by their names whenever appropriate.
• Upholds professional confidentiality, safeguarding FIVE’s Trade Secrets with integrity.
• Resolves and logs Guest complaints promptly or escalates them to the appropriate managerial level.
• Checks Guests into the hotel with ‘FIVE-Styled’ Precision, ensuring the Luxury Service that FIVE is renowned for.
• Complies with Legal Requirements by accurately copying and filing Guest Passports upon arrival and adheres to various Country and Company Procedures.
• Stays attuned to FIVE’s occupancy and average Room Rate, Month-To-Date, and Performance against budget requirements.
• Maintains a ‘FIVE-Star’ Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience.
• Maintains Open Communication and shares information about previous and future shifts through the Front Office Logbook, enhancing the ‘Vibe at FIVE.’
• Actively participates in increasing FIVE’s revenue by engaging in Upselling, Walk-Ins, and offering Additional Services that Enhance the FIVE Experience.
• Enforces FIVE’s credit policy, upholding the Gold Standard we’re known for.
• Updates OPERA immediately with any changes, demonstrating a Commitment to staying Ahead of the Curve.
• Collaborates with Reservations to ensure Reception is fully updated on the day’s arrivals, embracing the ‘FIVER’ spirit.
• Executes all tasks Efficiently and Thoroughly, in line with our Award-Winning Expectations
• Manages any tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager, embodying the dedication of a true FIVE Tribe Member.