Assistant Front Office Manager – FIVE LUXE JBR

What We’re Looking For

• A Bachelor’s Degree in Hospitality Management or a related field is preferred.
• A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE’s award-winning Service Quality.
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated
• Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
• Oversees the Reception and Registration Process to ensure every Guest experiences exquisite, ‘FIVE-Star’ Service at all times, setting the tone for their Experience at FIVE.
• Manages and coordinates FIVE’s acclaimed Front of House Operations while elevating the ‘Vibe at FIVE’ throughout all Guest Touchpoints.
• Exudes a strong and approachable Presence at the Front Desk, remaining readily available to both Guests and Fellow ‘FIVERs.’
• Anticipates and proactively addresses Guests Needs, inquiries, complaints and requests with the utmost Professionalism and courtesy, striving to Exceed Guest Expectations at every interaction.
• Prioritises Regular Audits and inspections of the Front Desk Operations to validate Quality Standards and identify Areas for Improvement, taking prompt Corrective Actions when necessary.
• Schedules the Front Office Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods, while Maintaining boundary-breaking Service Standards.
• Curates and maintains Strict Adherence to cash handling procedures at the Front Desk to guarantee precise Accuracy and Security in all Financial Transactions.
• Collaborates with the Front Office Manager in all facets of Human Resource Management, including Recruitment, Training, and Development, fostering a culture of excellence amongst the FIVE Tribe.
• Works closely with the Front Office Manager to establish and continuously update FIVE’s Standard Operating Procedures (SOPs), ensuring seamless Operations and the consistent delivery of premium Guest Service.
• Conducts regular Performance Evaluations, providing constructive Feedback and Mentorship to elevate the FIVE Tribe’s skills and motivation, while identifying promising opportunities for Career Growth.
• Oversees the Reservation Process, room assignments, and room availability to optimise Occupancy and Revenue, graciously accommodating Guest Preferences and special requests.
• Joins forces with the Concierge Team, providing Guests with personalised Assistance, and arranging local attractions, transportation, and other ‘FIVE-Star’ Services.
• Fosters open Communication with other Departments, including Housekeeping, Sales, and Food and Beverage to streamline operations for next-level efficiency.
• Establishes and nurtures robust Relationships with FIVE’s VIP Guests and Repeat Customers, acknowledging their Loyalty with personalised Gestures and exclusive Amenities.
• Implements captivating Guest Recognition Programmes and Initiatives, enhancing Guest loyalty and inspiring sensational Reviews embodying the disruptive ‘Vibe at FIVE.’
• Monitors and responds thoughtfully to online Guest Reviews and Ratings, addressing feedback with ‘FIVE-Styled’ Professionalism, and gathering invaluable insights to elevate the FIVE’s bespoke reputation.