Guest Services Agent – Sheraton Sharjah Resort & Spa

Key Responsibilities:

• Welcome guests with a friendly and professional attitude.

• Handle check-in and check-out procedures efficiently.

• Manage room assignments, keys, and registration details.

• Respond promptly to guest inquiries via phone, email, and in person.

• Coordinate with Housekeeping, Engineering, Concierge, and other departments.

• Process payments, deposits, and billing with accuracy.

• Handle guest complaints politely and follow proper escalation procedures.

• Promote hotel facilities, services, and special offers.

• Maintain updated knowledge of hotel information and local attractions.

• Ensure all brand standards are followed consistently.

Skills & Qualifications:

• Previous customer service or hotel experience preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving and multitasking abilities.

• Professional grooming and positive attitude.

• Knowledge of PMS systems (Opera/FOSSE or similar) is an advantage.

• Fluency in English; additional languages are a plus.