Cluster Training Executive

Key Responsibilities:

Training & Development

• Design, implement, and evaluate training programs for hotel staff across the cluster.

• Conduct onboarding, induction, and refresher training for new and existing employees.

• Ensure training programs align with brand standards and operational requirements.

• Develop training materials, manuals, presentations, and e-learning modules.

• Measure training effectiveness and recommend improvements for skill enhancement.

Coordination & Communication

• Coordinate training schedules with department heads and hotel management teams.

• Ensure consistent delivery of training programs across all properties in the cluster.

• Collaborate with HR, Learning & Development, and Operations teams to identify skill gaps.

• Communicate updates on training programs, policies, and compliance requirements to staff.

Performance & Compliance

• Track staff training records, certifications, and development plans.

• Ensure compliance with mandatory training, safety standards, and brand guidelines.

• Monitor post-training performance and provide coaching where necessary.

Event & Program Support

• Organize workshops, seminars, and soft-skill development programs.

• Support talent development initiatives such as leadership or succession planning.

• Assist in special projects related to organizational development and culture enhancement.

Qualifications & Skills:

• Bachelor’s degree in Hospitality, HR, or related field.

• Proven experience in training and development within the hospitality industry.

• Strong presentation, facilitation, and communication skills.

• Knowledge of learning management systems (LMS) and training tools.

• Ability to work across multiple properties and manage schedules efficiently.

• Coaching, mentoring, and leadership skills.

• Fluency in English; additional languages are an advantage.