Job Description

Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.
Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
Assist guest in resort activity enquiries/requests.
Ensure that established levels of guest service are maintained at all times within the reception area.
Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
Ensure sufficient stocking of welcome beverage, refresh towels and special amenities are maintained.
Coordinate transportation for guests in collaboration with the concierge desk.
Handle difficult situations while effectively following resort policies and procedures.
Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Manager.
Keep the immediate Manager / Supervisor promptly and fully informed.
Ensure safety and security of guests.
Actively participate in upselling Spa, Food and Beverage outlets and excursions.
Ensures the standards of service as well as the LQA requirements are followed and adhered to.

Qualifications

Excellent communication skills and presentation
Ability to converse with guest from diverse background
Fluency in English, foreign languages an advantage
Minimum 1 year experience as a Lobby Host; preferably in a similar quality hotel
A friendly and outgoing behavior
Proactive, resourceful and able to work independently
Has strong decision making abilities

Lobby Hostess