Franchise Hotel – Complex Reservation & Telephone Agent (Female)

Your day to day

• Handle Group and Individual Reservations inquiries via email, phone and Whatsapp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
• Aims to upsell rooms and other services to maximize the profitability of the company
• Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
• Leases and cooperates with other departments as needed
• Creates reports or partake in projects as directed by management
• Assists other Business Units as and when needed

What we need from you

• Diploma/degree in Hospitality or related field preferred

• Experience in reservations/front office/customer service (hotel background)

• Knowledge of PMS/reservation systems & MS Office

• Strong communication skills (English; other languages an advantage)

• Customer service focused with problem-solving skills

• Detail-oriented, organized, and able to multitask under pressure

• Flexible with shifts, weekends & holidays

• Positive attitude, team player, and professional appearance

• Sales-minded with ability to upsell and maximize revenue

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.