Night Manager – The St Regis Abu Dhabi

Job Requirement:

Night Manager to ensure that Front Office night shift is run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

ESSENTIAL FUNCTIONS:

• To be an ambassador of the Front Office and the hotel, in and outside the work place.
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.
• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected
• To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
• To manage any guest complaint in a professional manner by owning it, resolving it to the guest’s satisfaction and recording it
• To ensure a proper use of the telephone etiquette as per St. Regis standards.
• Prepare documentation for daily business.
• Supervises all Front Office Service by making sure that these services are available and carried out with the utmost efficiency.
• Ensure prompt, efficient and courteous reception of guests.
• Record and administer arrivals and departures.
• Assist in training new staff members, coach them and monitor their performance.
• Ensure the desk is covered at all times, allocating meal breaks sensibly.
• Full awareness of current daily status of hotel.
• Ensure smooth hand over to next shift.
• Thoroughly conversant with all room types, décor and outlook.
• To handle any complaint with tact and diplomacy at all times.
• Communication and recording of complaints.
• Be aware of daily functions, events, VIP and group arrivals.
• To inspect pre-assigned rooms for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard.
• To investigate all guest and staff accidents and report the circumstances to management.
• To patrol in the hotel to ensure everything is in good order and condition.
• To observe & enforce the overall conduct and appearance of the staff.

PREFERRED QUALIFICATIONS

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: 2 years experience.