IT Officer / IT Support – Bay La Sun Hotel & Marina Jeddah, KSA

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide first-level and second-level IT support to all users (PCs, laptops, printers, scanners, POS, and other devices).

• Diagnose and resolve hardware and software issues in a timely manner.

• Set up new user accounts, email configurations, and system permissions.

• Conduct routine PC maintenance, updates, antivirus checks, and system optimization.

Network & System Management:

• Monitor and maintain network infrastructure including routers, switches, access points, and firewalls.

• Ensure stable and secure internet connectivity across all areas.

• Troubleshoot LAN/WAN issues and escalate complex cases when required.

• Maintain servers, backup systems, and storage solutions.

Application & Software Management:

• Assist in the installation, configuration, and updates of business software.

• Provide support for PMS, POS, accounting systems, and other operational software (for hotels: Opera, Micros, Sun, etc.).

• Maintain software licenses, security policies, and version controls.

Data Security & Compliance:

• Ensure backups are performed regularly and securely stored.

• Implement and enforce IT security policies and procedures.

• Conduct vulnerability checks to protect systems from cyber threats.

• Monitor unauthorized access, suspicious activity, and potential breaches.

IT Asset Management:

• Maintain inventory of all IT equipment and ensure proper documentation.

• Coordinate procurement of hardware/software with vendors and management.

• Oversee repairs, replacements, and disposal of outdated equipment.

Project Support & Development:

• Support IT Manager in implementing new systems, upgrades, and digital initiatives.

• Participate in testing, training, and rollout of new technology projects.

• Recommend improvements to enhance efficiency and user experience.

Qualifications & Requirements:

• Bachelor’s Degree / Diploma in Information Technology, Computer Science, or related field.

• 1–3 years of experience in IT support (hospitality experience is a plus).

• Strong knowledge of Windows OS, Microsoft 365, networking, servers, and cybersecurity basics.

• Familiarity with PMS, POS, and hotel systems is an added advantage.

• Excellent problem-solving skills and attention to detail.

• Strong communication and ability to assist non-technical users.

• Flexibility to work shifts and on-call support when needed.