Spa Specialist / Therapist -Bay La Sun Hotel & Marina

Key Responsibilities:

Guest Services & Treatments:

• Perform various spa treatments such as massages, facials, body scrubs, wraps, and other wellness therapies according to spa protocols.

• Assess guest needs and recommend suitable treatments and products.

• Deliver services in a professional, courteous, and personalized manner.

• Maintain guest confidentiality and provide exceptional customer service.

Hygiene & Safety:

• Ensure all spa rooms, equipment, linens, and tools are clean, sanitized, and ready for use.

• Follow health, safety, and hygiene regulations in all spa operations.

• Report any malfunctioning equipment, accidents, or unsafe conditions immediately.

• Advise guests on pre- and post-treatment care for optimal results.

Operational Responsibilities:

• Manage appointments, schedules, and bookings efficiently.

• Maintain records of guest preferences and treatment history.

• Support inventory management of spa products and supplies.

• Assist in maintaining ambiance and overall aesthetics of the spa area.

Team Collaboration:

• Work closely with other spa therapists, supervisors, and wellness staff.

• Participate in training sessions, product knowledge workshops, and skill development programs.

• Assist in spa promotions, packages, and guest engagement activities.

Qualifications & Requirements:

• Diploma or certification in Massage Therapy, Spa Therapy, Beauty Therapy, or related fields.

• Proven experience as a Spa Therapist or Specialist in a hotel, resort, or wellness center.

• Knowledge of various massage techniques (Swedish, Aromatherapy, Deep Tissue, etc.).

• Excellent interpersonal, communication, and customer service skills.

• Professional appearance, demeanor, and hygiene standards.

• Ability to work flexible shifts, weekends, and holidays.

• Knowledge of health and safety protocols in spa operations.