In the competitive world of UAE hospitality, strong leadership plays a crucial role in shaping memorable guest experiences. One of the prominent figures contributing significantly to the hotel landscape is Junaid Tehseen, the General Manager of Grand Mercure Residences Abu Dhabi.
With over 25 years of experience in hotel operations, guest service, and team leadership, Junaid has established himself as a respected professional within the Middle East’s hospitality industry.
Who Is Junaid Tehseen?
Junaid Tehseen is a seasoned hotelier known for his strategic leadership and deep commitment to guest satisfaction. Over the years, he has served in various leadership roles across the GCC, working with globally recognized hotel brands and contributing to operational excellence.
His expertise includes:
- Hotel operations management
- Rooms division leadership
- Guest experience enhancement
- Team development and mentoring
- Long-stay property management
Today, he leads the Grand Mercure Residences Abu Dhabi, a well-known Accor property recognized for its luxury serviced apartments and exceptional guest service.
Career Journey: 25+ Years in Hospitality Excellence
Starting his hospitality journey in the early 2000s as a Guest Service Agent at Sheraton Karachi, Junaid quickly rose through the ranks due to his professionalism, dedication, and strong work ethic.
Throughout his career, he held several progressive roles, including:
- Front Office Manager – UAE
- Executive Assistant Manager – Rooms at Majlis Grand Mercure Residence Abu Dhabi
- Hotel Manager – Swiss-Belresidences Juffair, Bahrain
- General Manager – Grand Mercure Residences Abu Dhabi
This diverse experience across front office, rooms division, and hotel operations has enabled Junaid to develop a holistic understanding of hotel management—making him a strong asset to the UAE hospitality sector.
Leadership at Grand Mercure Residences Abu Dhabi
As General Manager, Junaid oversees all aspects of the property’s operations. His leadership focuses on:
- Delivering consistent guest satisfaction
- Strengthening operational efficiency
- Enhancing staff skills through ongoing training
- Upholding Accor’s global service standards
- Improving long-stay and extended-stay guest experience
His people-first management style is widely appreciated, which contributes to team stability, better performance, and a positive service culture.
Commitment to Team Development
Junaid is known for empowering his team and guiding new hospitality professionals. He firmly believes that great service begins with motivated employees, which is why he invests time in mentoring and coaching.
He has also pursued advanced hospitality education, including certifications from eCornell, strengthening his expertise in modern hospitality leadership.
Active Contributor to the Hospitality Community
Beyond hotel operations, Junaid actively shares hospitality insights, job opportunities, and hotel updates on LinkedIn. He uses his platform to:
- Encourage young hoteliers
- Share industry trends
- Highlight team achievements
- Announce new opportunities within the property
This active involvement positions him as a respected voice within the UAE’s hospitality community.
Why Junaid Tehseen Stands Out as a Hospitality Leader
What sets Junaid apart is his ability to balance operational excellence with emotional intelligence. Colleagues appreciate his:
- Professionalism
- Approachability
- Vision-driven leadership
- Integrity
- Commitment to guest satisfaction
These qualities contribute to his success and make him a recognized name in the regional hotel industry.
Conclusion
Whether improving guest experiences, strengthening hotel operations, or mentoring future leaders, Junaid Tehseen continues to make a meaningful impact on the hospitality sector in Abu Dhabi and beyond.
His journey from guest service to general manager reflects his dedication, passion, and unwavering commitment to excellence—qualities that define a true hospitality leader.
