Assistant Manager – Front Office – Jumeirah Saadiyat Island Abu Dhabi

About the Job:

An exciting opportunity has arisen for an Assistant Manager – Front Office to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

• Oversee daily guest arrival preparations, including VIP room readiness, amenities, and special requests to ensure a seamless arrival experience
• Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold exceptional service standards.
• Personally greet VIP and suite guests upon arrival, offering warm and professional assistance tailored to their preferences.
• Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain guest satisfaction.
• Engage regularly with in-house guests to gather feedback, promote services, and encourage completion of guest satisfaction surveys.

Coordinate guest events such as welcome cocktails, ensuring smooth communication with other departments for flawless execution.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 4-5 years of experience in a similar role in the luxury hospitality industry.
• Bachelor’s Degree In Hospitality, Business, or any other relevant field
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Leadership and team management skills
• Additional language is desirable.

About the Benefits

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)