Assistant Manager – Learning and Development – Jumeirah Al Qasr Dubai

About the Job

An exciting opportunity has arisen for an Assistant Manager – Learning & Development to join Madinat Jumeirah Resort and oversee Jumeirah Al Qasr and Dar Al Masyaf hotels. The main duties and responsibilities of this role include:

• Support all internal and external quality audits (Forbes, LQA, internal inspections); review reports, monitor Medallia trends, track action plans, and follow up with departments to close gaps.
• Coordinate with Department Trainers to plan, deliver, and track On-Job Trainings; ensure consistency with Forbes and LQA service standards and brand behaviours.
• Maintain and update learning and quality systems (Tahweel, Axonify, audit trackers, Medallia dashboards) and ensure all activities are accurately logged.
• Analyze training, audit, and Medallia data to produce monthly insights that support operational improvement and quality enhancement.
• Work with Operations, HR, Department Heads, and external training partners to support quality initiatives, learning sessions, and compliance.
• Ensure adherence to L&D and Quality SOPs, HSE, grooming, and brand standards while driving continuous improvement across departments.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1-2 years of experience in Quality, Learning & Development, Human Resources, or a similar administrative or training coordination role
• Bachelor’s degree in human resources, Business Administration, Education, or a related field.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and data management tools.
• Excellent organizational, communication, and coordination skills with strong attention to detail.
• Demonstrates a proactive, collaborative, and service-oriented attitude with the ability to multitask and meet deadlines.
• Fluency in English is required.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)