Restaurant Manager – Taj Jumeirah Lakes Towers – Dubai

Job Summary:
The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring high-quality service, maintaining profitability, managing staff, and delivering an exceptional dining experience to guests. The role requires leadership, operational expertise, and a strong focus on customer satisfaction.

Key Responsibilities:

1. Operations Management:

   • Oversee daily restaurant operations including front-of-house and back-of-house activities.

   • Ensure smooth workflow and efficiency across all departments.

   • Maintain compliance with health, safety, and sanitation standards.

2. Team Leadership & Staff Management:

   • Recruit, train, and supervise restaurant staff.

   • Create staff schedules and manage labor costs.

   • Foster a positive work environment, motivate the team, and conduct performance reviews.

3. Customer Service:

   • Ensure high standards of customer service are maintained.

   • Address and resolve guest complaints promptly and professionally.

   • Monitor guest satisfaction and implement improvements when necessary.

4. Financial Management:

   • Manage budgets, control expenses, and maximize profitability.

   • Monitor inventory, order supplies, and reduce waste.

   • Prepare financial reports and analyze sales performance.

5. Marketing & Promotion:

   • Assist in developing promotional strategies to increase revenue.

   • Maintain the restaurant’s online presence and reputation.

6. Compliance & Reporting:

   • Ensure compliance with licensing, health, and safety regulations.

   • Maintain records related to operations, staff, and financial performance.

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.

• Proven experience as a Restaurant Manager or Assistant Manager.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Knowledge of restaurant management software and POS systems.

• Ability to work in a fast-paced environment and handle stressful situations.

Key Competencies:

• Leadership & Decision-Making

• Customer Focus & Problem Solving

• Financial Acumen & Budget Management

• Operational Excellence & Attention to Detail

• Communication & Teamwork

Working Conditions:

• May require long hours, evenings, weekends, and holidays.

• Fast-paced, dynamic environment requiring multitasking