Assistant Restaurant Manager – Mediterranean Restaurant

Accor Group

https://group.accor.com/en

Job Description

  • Guest Experience Management:
    • Ensure a warm, welcoming, and authentic Mediterranean atmosphere for all guests.
    • Address guest concerns, questions, and special requests with care and professionalism.
    • Oversee service to ensure consistency, efficiency, and quality in all aspects of the dining experience, from the initial greeting to final check-out.
    • Collaborate with the kitchen and front-of-house team to ensure smooth service flow, particularly during busy times.
  • Staff Supervision & Training:
    • Assist in the recruitment, training, and ongoing development of front-of-house staff, including servers, hosts, and bartenders.
    • Provide coaching and feedback to staff to improve service quality and efficiency.
    • Create and maintain team schedules, ensuring appropriate staffing levels for shifts.
    • Conduct performance evaluations and assist with disciplinary actions if needed.
  • Operational Management:
    • Oversee the day-to-day operation of the restaurant, ensuring all areas (front-of-house, kitchen, dining areas) are functioning smoothly.
    • Maintain cleanliness, organization, and presentation of the dining room, ensuring it aligns with the Mediterranean aesthetic and high standards.
    • Ensure proper food safety and sanitation protocols are followed by staff.
    • Monitor inventory, place orders, and manage stock levels to avoid shortages or wastage.
  • Financial & Administrative Oversight:
    • Assist the Restaurant Manager in monitoring financial performance, including cost control (labor, food, beverage), sales analysis, and profitability.
    • Process daily financial reports, including cash handling, tips, and credit card transactions.
    • Maintain a strong understanding of the restaurant’s pricing strategy and promotions to enhance profitability.
  • Event & Catering Coordination:
    • Help coordinate special events, private dining, and catering requests, providing a personalized experience in line with Mediterranean dining traditions.
    • Collaborate with marketing to plan promotions or events (e.g., wine tasting evenings, Mediterranean festivals, special menus) to drive traffic and attract guests.
  • Food & Beverage Quality Control:
    • Work closely with the kitchen staff to ensure that food presentation, quality, and portions meet the Mediterranean restaurant’s standards.
    • Conduct regular checks on dishes to ensure consistency in flavor and authenticity of recipes.
    • Maintain knowledge of the restaurant’s wine list, cocktails, and Mediterranean-inspired beverages to assist guests in selecting the perfect pairing with their meal.
  • Customer Feedback & Quality Assurance:
    • Proactively seek guest feedback to continually improve the dining experience.
    • Ensure that any guest complaints or issues are addressed promptly and professionally.
    • Monitor online reviews and reputation management sites, responding to feedback as necessary.

Qualifications

 

  • Experience: Minimum of 2-3 years of experience in a supervisory or assistant manager role in a restaurant, preferably in Mediterranean or fine dining.
  • Culinary Knowledge: A solid understanding of Mediterranean cuisine, ingredients, and preparation techniques is highly desirable.
  • Customer Service: Exceptional customer service skills with the ability to resolve issues quickly and efficiently.
  • Leadership & Teamwork: Strong leadership skills with the ability to manage, motivate, and develop staff in a fast-paced environment.
  • Organizational Skills: Ability to multitask, prioritize, and handle various operational needs efficiently.
  • Financial Acumen: Basic knowledge of budgeting, labor management, and cost control.
  • Communication Skills: Clear, concise, and effective communication with both staff and customers.

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