Bar Hostess – F&B – Mercure Dubai Barsha Heights Hotel Suites And Apartments Dubai

Position Summary:

The Bar Hostess is the first point of contact for guests at the bar, responsible for providing a warm welcome and ensuring a pleasant, memorable experience. This role involves managing guest seating, maintaining smooth service flow, and supporting the bar and service teams with exceptional communication and hospitality.

Key Responsibilities:

• Greet guests warmly upon arrival and make them feel welcome and comfortable.

• Manage reservations and walk-ins efficiently, ensuring optimal seating arrangements.

• Maintain a friendly and professional demeanor at all times, reflecting the hotel’s brand standards.

• Coordinate with the Bar Manager and service team to ensure smooth table turnover and service flow.

• Provide guests with menus, explain promotions or signature beverages, and assist with basic inquiries.

• Handle guest complaints or special requests courteously and promptly, escalating when necessary.

• Maintain cleanliness and organization of the entrance, host stand, and surrounding areas.

• Record guest preferences and feedback to enhance personalized service.

• Assist with promotional events, themed nights, and VIP guest arrangements.

• Follow grooming, hygiene, and service etiquette standards consistently.

Qualifications & Skills:

• High school diploma or equivalent; diploma or degree in Hospitality is an advantage.

• Previous experience as a hostess or in guest-facing roles, preferably in a hotel, lounge, or restaurant.

• Excellent communication and interpersonal skills.

• Professional, courteous, and well-groomed appearance.

• Ability to multitask and remain calm in a fast-paced environment.

• Fluent in English; knowledge of additional languages (Arabic, Russian, French, etc.) is a plus.

• Familiarity with reservation systems and POS software is an advantage.