Bellman

The Bellman is responsible for assisting guests with luggage handling, transportation arrangements, and delivering a warm first and last impression. The role ensures smooth arrivals and departures while maintaining excellent guest service standards.

Key Responsibilities:

Guest Assistance & Service

• Greet guests warmly upon arrival and assist with unloading luggage.

• Escort guests to their rooms, explain room features, and ensure comfort.

• Handle luggage during check-in, check-out, and room moves.

• Provide directions and information about hotel facilities, services, and local attractions.

• Ensure timely delivery of amenities, parcels, and messages to guest rooms.

Lobby & Front Entrance Operations

• Maintain a welcoming presence at the entrance and lobby area.

• Open doors, assist guests with wheelchairs or heavy bags, and support special needs.

• Keep the lobby entrance clean, organized, and presentable.

• Monitor guest flow and coordinate with the Front Desk during busy times.

Transportation & Coordination

• Arrange taxis, private transfers, and assist with valet parking when required.

• Manage luggage storage, tag items correctly, and keep accurate records.

• Coordinate with Concierge, Front Desk, and Security to support guest needs.

Safety & Security

• Follow hotel safety procedures when handling luggage and guest belongings.

• Report suspicious activity or items to Security and management.

• Ensure lost-and-found procedures are followed correctly.

Qualifications & Skills:

• Previous hotel or customer service experience preferred.

• Friendly, polite, and professional demeanor.

• Ability to lift and carry luggage safely.

• Good communication skills; basic English required, additional languages are an advantage.

• Excellent grooming and personal presentation.

• Knowledge of local attractions and transportation options is helpful.