Concierge- FIVE LUXE JBR

What We’re Looking For

• A proven track record in the dynamic Hospitality Industry.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.

• Extends a warm and hospitable Welcome to Guests, embodying the ‘Vibe at FIVE,’ while ensuring their needs are met promptly and efficiently.
• Escorts Guests to their Rooms, acquainting First-Time Visitors with the offerings of the hotel.
• Offers in-depth Explanations of Facilities within Guest Rooms, aiming to enhance their comfort throughout their Stay.
• Addresses Guest Requests with poise and efficiency, promptly referring Specialised Queries to relevant FIVE Tribe Members.

• Safely handles and stores Guest Luggage, maintaining a ‘FIVE-Styled’ level of Care and Consideration.
• Maintains a polished and organised Luggage Storage Area, reflecting the meticulous Standards at FIVE.
• Collects luggage from Guest Rooms and stores them securely until the Guest Departs.

• Stays updated on the exclusive Products and Services offered at FIVE, as well as provides valuable insights on Local Attractions and Business Amenities that may pique Guest interest.

• Proactively offers Assistance to Guests who are seen carrying their Luggage on their own, or other Guests who may need Support.
• Adheres to stringent Cleanliness and Quality Standards in the luggage storage room.

• Engages in ongoing Training and Development Opportunities as recommended by Senior Management, embodying the distinct ‘FIVER’ ethos of Proactive Leadership.
• Demonstrates a Comprehensive Understanding of and adherence to the hotel’s policies concerning Fire, Hygiene, Health, and Safety, reflecting a Next-level commitment to Guest Wellbeing.
• Familiarises themselves with all pertinent Company Documentation, with a particular emphasis on the Operational Standards Manual for the department.

• Executes a seamless handover during Shift Changes, ensuring a Smooth Transition in providing Sensational Service.
• Embraces any additional Responsibilities or Tasks as delegated by the Supervisor or Manager.