Bellman – FIVE LUXE JBR

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Bellman will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record in the dynamic Hospitality Industry.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.

• Extends a warm and hospitable Welcome to Guests, embodying the ‘Vibe at FIVE,’ while ensuring their needs are met promptly and efficiently.
• Escorts Guests to their Rooms, acquainting First-Time Visitors with the offerings of the hotel.
• Offers in-depth Explanations of Facilities within Guest Rooms, aiming to enhance their comfort throughout their Stay.
• Addresses Guest Requests with poise and efficiency, promptly referring Specialised Queries to relevant FIVE Tribe Members.

• Safely handles and stores Guest Luggage, maintaining a ‘FIVE-Styled’ level of Care and Consideration.
• Maintains a polished and organised Luggage Storage Area, reflecting the meticulous Standards at FIVE.
• Collects luggage from Guest Rooms and stores them securely until the Guest Departs.

• Stays updated on the exclusive Products and Services offered at FIVE, as well as provides valuable insights on Local Attractions and Business Amenities that may pique Guest interest.

• Proactively offers Assistance to Guests who are seen carrying their Luggage on their own, or other Guests who may need Support.
• Adheres to stringent Cleanliness and Quality Standards in the luggage storage room.

• Engages in ongoing Training and Development Opportunities as recommended by Senior Management, embodying the distinct ‘FIVER’ ethos of Proactive Leadership.
• Demonstrates a Comprehensive Understanding of and adherence to the hotel’s policies concerning Fire, Hygiene, Health, and Safety, reflecting a Next-level commitment to Guest Wellbeing.
• Familiarises themselves with all pertinent Company Documentation, with a particular emphasis on the Operational Standards Manual for the department.

• Executes a seamless handover during Shift Changes, ensuring a Smooth Transition in providing Sensational Service.
• Embraces any additional Responsibilities or Tasks as delegated by the Supervisor or Manager.