Bellman – Front Office – Mercure Dubai Barsha Heights Hotel Suites And Apartments

Position Summary:

The Bellman is responsible for providing a warm and courteous welcome to guests, assisting with luggage, and ensuring a seamless arrival and departure experience. The role contributes to the overall guest satisfaction by offering helpful information, handling requests promptly, and representing the hotel with professionalism and hospitality.

Key Responsibilities:

• Greet guests warmly upon arrival and departure, providing assistance with luggage and transportation.

• Escort guests to and from their rooms, explaining hotel facilities and services.

• Handle luggage storage and retrieval efficiently and safely.

• Coordinate with Front Desk and Concierge to ensure smooth guest arrivals and departures.

• Deliver messages, parcels, and other items to guest rooms as requested.

• Assist with arranging taxis, transportation, and directions to local attractions.

• Maintain cleanliness and order in the lobby, entrance, and luggage storage areas.

• Ensure luggage tags are properly attached and recorded for security and accuracy.

• Respond promptly to guest inquiries and provide accurate information about the hotel and surroundings.

• Uphold grooming standards and maintain a professional appearance at all times.

• Assist guests with special needs, such as wheelchair assistance.

Qualifications & Skills:

• High school diploma or equivalent education.

• Previous experience in a similar role within a hotel or resort is an advantage.

• Excellent communication and interpersonal skills.

• Courteous, energetic, and guest-focused personality.

• Good physical condition to lift and carry luggage safely.

• Knowledge of the local area, attractions, and transportation options.

• Basic English communication; additional languages (Arabic, Russian, German, etc.) are a plus.