Director of Rooms – FIVE LUXE JBR

Key Responsibilities

• Champions ‘FIVE-Styled’ Service, ensuring that Product and Service Delivery meets FIVE’s exacting standards.
• Manages Operational Procedures to elevate Service Quality.
• Proactively implements Departmental Strategies and Action Plans, aiming to create a bespoke guest experience.
• Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations.
• Sets Goals and Expectations for direct reports, holding them accountable for delivering Next-Level Service in line with FIVE’s visionary standards.
• Exercises control over Payroll and Operating Expenses in coordination with the Hotel Manager.
• Serves as a Visible Interface with Guests, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement.
• Integrates obtained feedback into Action Plans to enhance the Guest Experience, reflecting a Commitment to offering unparalleled service.
• Emphasises Guest Satisfaction during Departmental Meetings, with a focus on Continuous Improvement in Service Delivery.
• Delivers Boundary-Breaking Customer Service and encourages the same level of excellence from fellow ‘FIVERs.’
• Communicates clear and consistent messages regarding Departmental Goals.
• Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE’s industry-leading standards.
• Provides regular Operational Updates to the Hotel Manager, highlighting Achievements and addressing Key Issues.
• Collaborates with the Rooms Team to develop and execute an Operational Strategy that aligns with the brand’s Business Strategy, ensuring Boundary-Breaking Business and Guest Outcomes.
• Champions change, ensuring brand and regional Business Initiatives are implemented seamlessly. Communicates Follow-Up Actions to the team as necessary.