Doorman -Swissôtel Al Ghurair, Dubai

Provide a high standard service level at the front entrance of the hotel to reflect a favorable image of the establishment. Deliver a high standard of service at the hotel’s front entrance, creating a welcoming first impression and positively representing the establishment’s image.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing: 

• Greets consistently and professionally our guest to provide a warm welcome or farewell. Assists our guests promptly, enhancing our reputation for excellence and delivers courteous and efficient services in order to meet and exceed guest expectations and creates a lasting impression of warmth and hospitality
• Ensures the uniform provided is kept in good condition clean, presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image for our guest
• Maintains and ensures cleanliness is to the maximum throughout the entrance area and lobby. No clutter or other debris is found along the escorting routes or anywhere on the hotel premises
• Ensure to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure and invites them to return
• Ensure guests are personally greeted by name (if known), directs / escorts guests to the reception (as per LQA standards) and assists guests with directions or inquiries about hotel events, functions or services to make them feel expected and welcomed
• Mans the main entrance door to welcome and bid farewell to guests, while maintaining a smooth traffic flow at curb side as well as driveway. Coordinates guests in lobby and main entrance to ensure smooth entry and exit of guests to and from the hotel
• Opens car doors for arriving and departing guests. Assists guests with luggage or belongings and escorts them to the lobby or any pre-arranged transport
• Assists guests in providing taxis on request
• Checks the arrivals and departures reports for a better handling and anticipation of our guests needs. Maintains awareness of guest profile through Opera PMS guest history
• Actively elicits guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction
• Forwards all guest complaints or problems to the guest relations manager
• Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries
• Establishes, promotes and maintains good public relations and enhances sales for the hotel at every opportunity
• Raises/Lowers national flags and/or hotel flag when required
• Ensures in liaison with the valet drivers that cars are delivered within 10 minutes upon guest request
• Adheres to all company and hotel rules & regulations at all times
• Cooperates in the performance of any reasonable task requested by company manager, executives and guests

• Minimum 2-3 years of previous experience in hotel industry is preferred
• Creative and passionate about customer service
• Able to work in a high-pressure environment
• A positive, ‘can-do’ attitude and the ability to work well within a team are essential.