Executive Housekeeper / Manager – Bay La Sun Hotel & Marina Jeddah, KSA

Operational Responsibilities:

• Supervise daily housekeeping operations, including room cleaning, public area upkeep, and laundry services.

• Ensure all guest rooms and public areas meet brand cleanliness standards and are ready on time for arrivals.

• Monitor deep-cleaning schedules, preventive maintenance, and special projects.

• Conduct daily inspections of rooms, corridors, offices, and public spaces.

• Coordinate closely with Front Office for room status updates, VIP arrivals, and special guest requests.

• Manage inventory of cleaning supplies, linen, uniforms, and guest amenities.

Team Leadership & Management:

• Lead, train, and motivate the housekeeping and laundry team to deliver consistent service excellence.

• Schedule staff and allocate duties based on occupancy and operational needs.

• Conduct performance evaluations, coaching sessions, and disciplinary actions when required.

• Ensure team compliance with safety, hygiene, and brand standards.

Guest Experience & Quality Control:

• Handle guest complaints and service requests promptly and professionally.

• Implement quality control checks, SOPs, and training programs to maintain service excellence.

• Monitor and improve guest satisfaction scores related to cleanliness and housekeeping.

Administrative & Financial Responsibilities:

• Prepare departmental budgets and control costs for chemicals, amenities, linen, and manpower.

• Review and approve housekeeping purchase requests.

• Maintain accurate records of room discrepancies, inventory, and operational reports.

• Coordinate with Engineering for maintenance issues and follow up on pending work orders.

Qualifications & Requirements:

• Bachelor’s Degree in Hospitality Management or related field (preferred).

• 4–6 years of progressive housekeeping experience, including at least 2 years in a supervisory/managerial role.

• Strong leadership, communication, and organizational skills.

• Knowledge of cleaning techniques, chemical safety, and laundry operations.

• Good understanding of PMS systems (Opera, etc.) and housekeeping software.

• Ability to manage large teams and work under pressure.

• Flexibility to work shifts, weekends, and peak seasons.