F&B Server – In Room Dining – F&B Service – Crowne Plaza® Hotel Dubai Festival City

• Have a complete knowledge of all food and beverage menu items available to Room Service and minibar.
• Maintain thorough knowledge of the hotel and room layouts.
• Assist with the preparation of an outlet for service including:
  • Maintain cleanliness, sorting, and preparing store equipment and materials; glassware, flatware, chinaware for service.
  • Check storage areas for proper supplies, organization, and cleanliness.
  • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
  • Ensure table preparation, knowledge on different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time.
  • Trays and Carts are removed from the hotel hallways and elevator bays at all times.
• Always follow standard telephone etiquette while speaking to guest over phone.
• Greet guests appropriately at their room and provide service upon items ordered.
• Collect orders from the kitchen, ensure they have been prepared and presented correctly.
• Ensure prompt and efficient delivery of food and beverage to the guest’s room.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
• Serve drinks efficiently in the proper glass with the proper garnish.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
• Perform duties of the room service in the absence of supervisor.
• Must be able to anticipate guest or operational needs.
• Ensure room service equipment’s are functioning properly; report any problems to the relevant teams.
• Maintain regular attendance in compliance with the Hotel Standards.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.
• Perform any reasonable tasks as instructed by Manager.
• Report to superior any damaged / defective equipment.
• Work carefully to minimize breakage.

What we need from you:

• Great communication skills.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you.
• Passion of food and curiosity .
• Basic organisation skills in restaurant operation.