Front Office Associate (Arabic Speaker)

The Front Office Associate (Arabic Speaker) is the face of the hotel, responsible for creating a warm, welcoming, and professional first impression for guests. The role involves handling guest check-ins and check-outs, managing inquiries efficiently, and delivering personalized service in both Arabic and English to ensure an exceptional guest experience.

Key Responsibilities:

• Greet and welcome all guests warmly, ensuring a seamless and personalized arrival experience.

• Handle guest registration, check-in, and check-out procedures accurately and efficiently.

• Communicate effectively with Arabic-speaking guests to provide information, resolve concerns, and enhance satisfaction.

• Manage room assignments, key distribution, and guest requests promptly through the property management system (e.g., Opera).

• Maintain up-to-date knowledge of hotel services, facilities, local attractions, and promotions to assist guests.

• Handle cash and credit transactions securely in compliance with hotel policies.

• Respond to telephone and in-person inquiries in a courteous, professional manner.

• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest service delivery.

• Address guest complaints or issues promptly, escalating to the Duty Manager when necessary.

• Ensure all records, reports, and daily handovers are completed accurately and on time.

Requirements:

• Previous experience in Front Office or Guest Relations in a hotel environment preferred.

• Fluent in Arabic and English (both spoken and written).

• Excellent communication, interpersonal, and problem-solving skills.

• Strong customer service orientation and attention to detail.

• Proficiency in hotel PMS systems (e.g., Opera, Fidelio) and MS Office.

• Flexibility to work shifts, weekends, and holidays.