GSA (Guest Service Associate) – with hotel experience

Millennium Hotel Dubai is looking Experienced Guest Service Agent (GSA)

Position : Guest Service Agent

Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out experience.

• Handle guest registrations, room assignments, and issue room keys.

• Provide accurate information about hotel facilities, services, and local attractions.

• Respond promptly to guest inquiries, requests, and complaints with professionalism and empathy.

• Manage reservations and update guest profiles accurately in the system.

• Coordinate with housekeeping and other departments to ensure guest needs are met.

• Process payments, verify billing accuracy, and handle cash or credit transactions.

• Promote hotel services and upsell room categories or packages to enhance guest satisfaction and revenue.

• Maintain a clean, organized, and welcoming front desk environment.

• Ensure all guest interactions follow brand standards and reflect a high level of hospitality.

• Handle VIP arrivals, group check-ins, and special requests efficiently.

• Record and relay messages accurately, ensuring timely delivery.

• Support Night Audit or Duty Manager with daily reports and operational tasks when needed.

Interested candidates, please share your CV  h1012.afom@millenniumhotels.com