Guest Relations Manager

Position Summary:

Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints..

Key Responsibilities:

• VIP Services: Manage VIP arrivals, departures, and special requests.

• Guest Interaction: Address guest concerns and resolve issues promptly.

• Team Leadership: Supervise and train guest relations team members.

• Reporting: Monitor guest satisfaction scores and feedback trends.

• Brand Standards: Ensure service delivery aligns with brand expectations..

Languages Required: Russian & German

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel’s broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

Skills:

• Degree in Hospitality Management or related field.

• Minimum 3 years in guest relations or front office management.

• Excellent interpersonal and communication skills.

• Proficiency in hospitality software systems..