Guest Service Agent – Sheraton Abu Dhabi Hotel & Resort

Guest Service Agent Responsibilities

• Welcome guests warmly upon arrival, ensuring a smooth and professional check-in and check-out experience.

• Handle guest registrations, room assignments, and process payments accurately.

• Provide detailed information about hotel services, facilities, and local attractions.

• Respond promptly and efficiently to guest inquiries, requests, and complaints, ensuring high guest satisfaction.

• Maintain accurate guest records and preferences in the property management system.

• Coordinate with other departments such as Housekeeping, Engineering, and Concierge to fulfill guest needs.

• Promote hotel services, upgrades, and loyalty programs to enhance guest experience and revenue.

• Manage room keys, billing, and guest accounts according to hotel procedures.

• Handle VIP, corporate, and long-stay guest arrivals with personalized attention.

• Maintain a clean, organized, and welcoming front desk environment.

• Support the Duty Manager or Night Manager during peak operations or guest challenges.

• Ensure all front office activities comply with brand standards, safety, and service excellence expectations.

Interested candidates, please share your CV – https://lnkd.in/diKMBXba