Guest Services Executive – Front Office – Jumeirah Saadiyat Island Abu Dhabi

About the Job:

To be the main point of contact for the guests upon their arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and adhering to the Jumeirah Signature Standards

Main Duties:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensures that the Guest Services Desk is manned, operationally prepared, and stocked at all times.
• Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
• Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and safe the data correctly for the CID Report.
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
• Log and keep the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance.
• To introduce guests to the Hotel’s Loyalty Club Programme
• Must be led by example by demonstrating the Hallmarks and guiding principles in their role continuously.
• Must be able to perform any other duties as may reasonably be requested by the management

Qualifications

Experience

• Must have at least 1 year of experience in a similar role

Skills

• Communication skills
•  Must have written, reading and spoken skills in English
• Critical thinking skills
• Microsoft package software
• Hotel Software skills

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.