Head Hostess – Shimmers Restaurant- Jumeirah Mina Al Salam Dubai

About the Job

An exciting opportunity has arisen for a Head Guest Relations Executive to join Shimmers – Jumeirah Mina Al Salam 

The main duties and responsibilities of this role include:

• Identify and meet customer needs promptly and accurately, delivering consistently exceptional service while maintaining professionalism and strong personal presentation.

• Address customer dissatisfaction quickly and effectively, following MJ customer feedback and complaint procedures to ensure positive guest outcomes.

• Support colleagues and contribute to teamwork, assisting as needed to achieve daily operational goals and maintain smooth service flow.

• Manage the hostess desk/door with a warm, prompt welcome, while efficiently handling dining reservations and special requests in line with Restaurant Reservations SOPs.

• Stay well-informed on hotel events, city highlights, menu specials, and daily updates, using notice boards and briefing sheets to provide accurate and helpful information to guests.

• Contribute to marketing initiatives and uphold outlet standards, ensuring menus and materials remain clean and presentable while helping drive increased visibility and market share.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian or European languages are desirable).
• Strong knowledge of Sevenrooms.
• Experience working in a multi-cultural environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement 
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)