Accor Group
Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care
The Role
- Under the general guidance and supervision of the Cluster Director of Sales and Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
- To develop in conjunction with the Cluster Director of Sales & Marketing structures, timely, achievable personal business plan.
- To drive, manage and maintain robust positive relations with all travel trade key accounts and business partners of Accor and the hotel.
- Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)
- Maintains a high level of exposure for the hotel through direct sales, telephone and written communications.
- Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for a comprehensive client servicing, achieving targets and maximum productivity.
- Provide service that is sincere, warm and enthusiastic, ensuring guests’ & colleague’s satisfaction at all times.
- Take time to familiarise yourself with all guests and colleagues, and be committed to service excellence.
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and Heartist.
- Maintains professional business confidentiality.
- To adhere to Company and Hotel rules and regulations at all times.
- Flexible to adapt to sudden increase in working hours as per business needs.
Qualifications
- Proven experience as a Sales Manager, preferably in the hospitality industry.
- Strong understanding of F&B operations and Sales strategies.
- Excellent communication and negotiation skills.
- Ability to build and maintain relationships with clients and stakeholders.
- Creative and strategic thinker with a proactive approach.
- Strong organizational and time management skills.
- Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.



