SALARIES AND BENEFITS

Job Description

Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
Report broadband and telephone equipment defects to the relevant vendors
Attend to complaints and enquiries referred to by Communications Assistant
Highlight important events, special instructions and information to the team
Handle follow ups passed over from the previous shift
Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
Ensure Broadband charges tally with the Hotel PMS postings
Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
Maintain good housekeeping standards and adhere to all safety and loss control procedures
Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
Keep an accurate record of the inventory, rental equipments and stock
Tabulate daily and monthly traffic analysis report

Qualifications

At least 1 year of experience in the Hospitality/Service Industry preferred
Good spoken and written English/Russian
Able to read and speak Arabic/Russian
Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Excellent management, planning, decision making, interpersonal, communication and counselling skills.
Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
Minimum ‘O’ level education with 5 credits or Diploma

Telecommunication Agent