About You

• Passionate about delivering exceptional hospitality and guest service
• Strong background in front office, reservations, or related guest services operations
• At least 1 year of supervisory experience, with proven ability to support and lead a team
• Excellent communication and interpersonal skills, able to engage with both guests and associates professionally
• Skilled in handling guest concerns, resolving issues, and ensuring satisfaction
• Organized and detail-oriented, with strong skills in managing reports, accounts, and payment processes
• Confident in using property management systems (PMS) and POS systems to enter, locate, and manage information
• Able to train, coach, and motivate associates while serving as a role model
• Flexible and proactive, with the ability to adapt in a fast-paced environment
• Full working rights in Australia

About the Role

• Oversee and support all aspects of guest check-in and check-out, including verifying identity, securing payment, assigning rooms, and issuing keys
• Set up accurate guest accounts, ensuring billing, rates, and market codes are correct, and document any exceptions
• Enter and manage loyalty program information, ensuring a seamless guest experience
• Process payments, vouchers, charges, and cash handling procedures, including balancing, drops, and cashier closing reports
• Compile and review daily reports, logs, and contingency lists
• Respond to guest requests, follow up to confirm resolution, and provide accurate property information and directions
• Assist in training, evaluating, and coaching associates to achieve performance standards
• Promote teamwork by maintaining positive relationships and serving as the first point of contact for employee concerns under the Guarantee of Fair Treatment/Open Door Policy
• Enforce company policies, health and safety requirements, and security procedures, including reporting accidents and unsafe conditions
• Support guests with disabilities and ensure all guest needs are anticipated and met with genuine care
• Maintain professional appearance, protect company assets, and ensure confidentiality of proprietary information
• Perform other reasonable duties as assigned by supervisors

Our Benefits

• Exclusive staff discounts on food, beverage, and hotel stays across Marriott International for you, your family, and friends
• Access to Life with the Works program, offering flexible working hours and locations, sabbatical leave, and paid leave during your birthday month
• Opportunities for growth, development, and progression with internationally recognised training programs and global career pathways
• Genuine care for your physical, emotional, and financial well-being through our Employee Assistance Program
• Employee referral incentives for recommending friends to join the team
• Be part of the largest hotel network in the world, where equality, diversity, and inclusion are core values