Waiter/Waitress (Arabic/Russian Speaker) – VOCO Hotel Dubai

Key Responsibilities:

Guest Service:

Greet guests warmly and escort them to their tables.

Present menus, explain specials, and make recommendations when required.

Take accurate food and beverage orders and relay them to the kitchen/bar promptly.

Serve food and beverages efficiently while ensuring correct presentation and portioning.

Check back with guests to ensure satisfaction and handle any complaints professionally.

Operations:

Prepare tables by setting up linens, silverware, and glasses.

Ensure that all areas are clean, well-organized, and ready for service.

Maintain knowledge of menu items, ingredients, and allergens.

Follow all food safety and hygiene regulations.

Upselling & Sales:

Suggestively sell food and beverage items to enhance guest experience and increase revenue.

Inform guests about promotions, events, and specialty dishes.

Team Collaboration:

Coordinate with kitchen and bar staff for timely service.

Assist colleagues during busy hours to maintain smooth operations.

Cash Handling:

Process guest bills accurately and handle payments according to hotel standards.

What we need from you

Qualifications & Skills:

Education: High school diploma or equivalent; F&B training is an advantage.

Experience: Previous experience as a waiter/waitress in a hotel or restaurant preferred.

Skills:

Excellent communication and interpersonal skills

Strong attention to detail and multitasking ability

Basic knowledge of food and beverage service standards

Physical Requirements: Ability to stand for long periods and carry trays/plates.

Personality & Attitude:

• Positive, friendly, and guest-oriented attitude.

• Ability to work in a fast-paced environment, including evenings, weekends, and holidays.

• Comfortable serving in outdoor/beach areas.

• Knowledge of cocktails and bar service is a plus.

• Ability to handle high-energy party environments with a smile.