In the heart of Abu Dhabi, where luxury meets Arabian hospitality, Naoual Benamar stands as a beacon of leadership and dedication in the hospitality industry. As the Front Office Manager at Sheraton Abu Dhabi Hotel & Resort, Naoual has been instrumental in elevating guest experiences and leading her team with passion and professionalism.

A Journey Rooted in Hospitality

Naoual Benamar is a highly accomplished hospitality leader renowned for her expertise in front office operations and guest service excellence. She combines strategic vision with meticulous attention to detail, ensuring that every guest experience is seamless and memorable. Known for her exceptional leadership, she inspires and empowers teams to perform at their highest potential, fostering a culture of professionalism, collaboration, and continuous improvement. With extensive experience across luxury resorts and premier hotels in the UAE and beyond, Naoual consistently demonstrates operational excellence, innovation, and a commitment to exceeding expectations. Her professionalism, dedication, and unwavering focus on quality make her a respected authority in the hospitality industry.

Throughout her career, Naoual has held key positions at some of the most prestigious hotels in the region. She currently serves as Front Office Manager at Sheraton Abu Dhabi Hotel & Resort, where she oversees all front office operations and ensures outstanding guest experiences at the beachfront property along the Corniche. Previously, she served as Front Office Manager at Golden Tulip Dubai, focusing on operational efficiency and elevating guest services. She also excelled as Assistant Front Office Manager at Marriott Executive Apartments Creek, where she played a pivotal role in staff training, compliance, and maintaining high guest satisfaction standards. Additionally, she gained valuable experience as Acting Front Office Manager at Rove Downtown Hotel, managing operations in a mid-market hotel adjacent to Dubai’s major attractions, and further developed her expertise in luxury resort operations at Hideaway Beach Resort & Spa in the Maldives.

Beyond her operational expertise, Naoual is recognized for her adaptability and problem-solving skills, navigating complex situations with grace and efficiency. She has a keen understanding of the evolving hospitality landscape and leverages her insights to implement innovative solutions that enhance guest satisfaction and streamline operations. Her mentorship and guidance have shaped numerous hospitality professionals, leaving a lasting impact on the teams she leads. Naoual’s dedication to service excellence, combined with her ability to anticipate guest needs, positions her as a visionary leader committed to advancing standards of hospitality and creating unforgettable experiences for every guest.

Leadership at Sheraton Abu Dhabi Hotel & Resort

At Sheraton Abu Dhabi, Naoual leads the front office team with a focus on delivering exceptional guest experiences. Under her leadership, the team has consistently received positive feedback from guests, highlighting the hotel’s commitment to service excellence.

Guests have praised the hotel for its prime location along the Corniche, offering stunning views of the Arabian Gulf. The resort’s amenities, including a private beach, multiple dining options, and a well-equipped fitness center, contribute to a memorable stay. Marriott

Naoual’s proactive approach is evident in her engagement with guests. She frequently responds to reviews and feedback, demonstrating a genuine interest in guest satisfaction and continuous improvement. Her responses often reflect a warm and welcoming tone, reinforcing the hotel’s dedication to hospitality.

Achievement at Sheraton Abu Dhabi Hotel and Resort

Under her leadership at Sheraton Abu Dhabi, Naoual has achieved remarkable improvements in guest satisfaction metrics. She successfully elevated Booking.com ratings from 8.7 to 9.2 YTD, increased Marriott Bonvoy website scores from 3.9 to 4.2 out of 5.0 Significant increase of ITR intent to Recommend and Elite appreciations scores, and boosted TripAdvisor ratings from 4.0 to 4.7. These results reflect her strategic focus on enhancing guest experiences, improving team performance, and implementing operational best practices. Her achievements not only demonstrate her ability to deliver measurable results but also highlight her commitment to raising the standard of hospitality and ensuring every guest enjoys a memorable stay.

A Vision for the Future

Looking ahead, Naoual aims to continue enhancing the guest experience at Sheraton Hotel & Resort Abu Dhabi by implementing innovative solutions and fostering a culture of excellence within her team. Her leadership philosophy centers on empowerment, continuous learning, and a deep understanding of guest needs.

In a recent post, Naoual emphasized the importance of teamwork and dedication in achieving success, highlighting the collective effort required to maintain high standards in hospitality.

Conclusion

Naoual Benamar’s journey in the hospitality industry is a reflection of her unwavering commitment to excellence and her passion for delivering exceptional guest experiences. Through her leadership at Sheraton Abu Dhabi, she continues to inspire her team and set new standards in hospitality, ensuring that every guest’s stay is memorable and enjoyable.