At The Act Hotel and 72 Hotel Sharjah, stories like Osama Ahmed’s remind us that true hospitality is more than just service—it’s about heart, dedication, and the people behind every guest experience.
Osama began his career as a Room Attendant, where he learned the foundations of hospitality: attention to detail, consistency, and the importance of creating a welcoming environment for every guest. Through hard work, discipline, and an unwavering commitment to excellence, he steadily grew in his career, earning the trust and respect of his colleagues and leaders alike. Today, Osama serves as Cluster Executive Housekeeper, a role that allows him to shape the guest experience on a larger scale while inspiring the next generation of hospitality professionals.
With over 20 years of experience, Osama has witnessed the evolution of the hospitality industry firsthand. Yet, his approach has remained timeless: lead with integrity, treat your team with respect, and ensure every detail meets the highest standards. He believes that a well-supported and motivated team is the key to creating memorable experiences for guests. Under his guidance, housekeeping teams at both hotels are empowered to take pride in their work, focus on excellence, and deliver service that goes beyond expectations.
When asked about his secret to success, Osama says:
Respect your team, stay positive, work together, and never compromise on cleanliness and service standards. Success always follows consistency and teamwork.
Over his two-decade-long career, Osama has seen the hospitality industry evolve, yet his philosophy remains timeless. He believes that a motivated, empowered team is the backbone of exceptional guest experiences. By nurturing talent, encouraging learning, and celebrating small victories, he has built a culture where every team member takes pride in their work, knowing that their efforts touch the lives of countless guests.
Stories like Osama’s remind us that true hospitality is more than luxury—it’s personal, heartfelt, and human. It’s the quiet moments when a room is perfectly prepared, a guest’s preference is anticipated, or a small gesture brings a smile. It’s the dedication of people like Osama who turn ordinary stays into extraordinary memories.
As we celebrate Osama Ahmed and his inspiring journey, we also honor all the incredible #FacesOfTheActAnd72Hotel who pour their heart into every detail, making every stay feel like home.
Photo Credit The Act Hotel – Sharjah
