Bellman / Valet Driver – Velero Hotel Doha Lusail

Key Responsibilities

Guest Services

• Greet guests warmly upon arrival and departure, ensuring a friendly and professional first impression.

• Assist guests with luggage handling, storage, and delivery to and from guest rooms.

• Escort guests to their rooms and explain room features and hotel facilities when required.

• Provide accurate information about hotel services, facilities, and local attractions.

Valet & Transportation

• Park and retrieve guest vehicles safely and promptly following valet procedures.

• Ensure vehicles are handled with care and returned in the same condition as received.

• Maintain proper records for valet tickets, vehicle keys, and logbooks.

• Drive hotel vehicles when required, ensuring compliance with traffic laws and hotel policies.

Safety & Security

• Follow hotel safety and security procedures at all times.

• Report any suspicious activity, vehicle damage, or guest concerns to the Bell Captain or Front Office Supervisor immediately.

• Ensure driveways, entrances, and luggage areas are clean and well-organized.

Coordination & Reporting

• Coordinate with Front Desk, Concierge, and Security for smooth guest handling.

• Assist in managing guest requests such as airport transfers, taxis, and transportation arrangements.

• Update shift handover logs and report operational issues

Skills & Competencies

• Excellent customer service and communication skills.

• Basic English communication (additional languages are an advantage).

• Ability to drive both automatic and manual transmission vehicles.

• Good knowledge of local roads and landmarks.

• Physically fit and able to lift luggage.

Working Conditions

• Shift-based duty, including weekends and public holidays.

• Outdoor work exposure in all weather conditions.