Job Summary
The Hostess is the first point of contact for guests in the restaurant. Responsible for greeting, seating, and managing guest flow while ensuring a warm and welcoming experience. The Hostess maintains reservations, handles guest inquiries, and supports the service team to deliver smooth operations.
Key Responsibilities
Guest Reception & Seating
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Welcome guests warmly upon arrival.
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Manage the seating plan and guest flow.
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Escort guests to their table and ensure they are comfortably seated.
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Provide menus and introduce the service staff.
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Monitor table availability and update the waiting list.
Reservation & Guest Management
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Handle reservations via phone, email, or walk-ins.
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Maintain accurate reservation records.
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Coordinate with restaurant staff to manage table turnover.
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Inform guests about waiting times and provide updates.
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Handle special requests and seating preferences.
Guest Service & Communication
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Assist guests with any inquiries or requests.
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Ensure guests are comfortable while waiting.
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Coordinate with the service team to prioritize seating.
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Maintain a professional and friendly demeanor at all times.
Operational Support
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Maintain the cleanliness and presentation of the entrance and waiting area.
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Prepare table settings and ensure dining area is ready for service.
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Assist in coordinating with the kitchen and service staff for smooth operations.
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Support the team during peak hours and events.
Health & Safety
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Ensure hygiene standards are maintained.
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Report any maintenance issues or safety hazards.
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Follow restaurant policies and procedures.
Qualifications
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High School Diploma or equivalent.
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Previous experience as a Hostess or in customer service preferred.
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Knowledge of restaurant operations and reservation systems is an advantage.
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Excellent communication and interpersonal skills.
