The F&B Guest Ambassador / Hostess role is a pivotal position within hotel food and beverage operations, designed to ensure a seamless guest experience from arrival to departure. This role focuses on providing warm greetings, guiding guests to their tables, coordinating reservations, and supporting front-of-house operations across restaurants, lounges, and event spaces.
If you are passionate about hospitality, enjoy interacting with guests, and aim to deliver world-class dining experiences, this F&B Guest Ambassador / Hostess opportunity offers excellent career growth within a luxury hotel environment. All details are credited to the official hotel careers page.
Job Summary: F&B Guest Ambassador / Hostess
As an F&B Guest Ambassador / Hostess, you will act as the first point of contact for guests in all F&B outlets. You will be responsible for managing seating arrangements, reservations, and guest inquiries, ensuring exceptional service while maintaining luxury standards. The ideal candidate is friendly, professional, detail-oriented, and capable of multitasking in a high-volume, multicultural environment.
This position provides exposure to international hospitality standards and prepares staff for leadership roles in F&B and guest services.
Key Responsibilities of F&B Guest Ambassador / Hostess
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Greet and welcome guests upon arrival, ensuring a positive first impression.
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Manage reservations and seating arrangements efficiently, including VIP and priority guests.
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Guide guests to their tables while providing relevant menu information and special promotions.
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Collaborate with servers, F&B supervisors, and kitchen staff to ensure seamless service flow.
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Maintain knowledge of all menu items, beverages, and service standards to answer guest questions accurately.
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Monitor table availability, guest waiting times, and coordinate guest seating to optimize restaurant flow.
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Handle guest complaints professionally and escalate to supervisors when necessary.
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Ensure cleanliness and proper presentation of entrance, waiting areas, and service stations.
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Assist in managing special events, private dining, and banquets as required.
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Provide personalized guest service, anticipating needs and enhancing the overall dining experience.
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Maintain adherence to hygiene, safety, and HACCP standards in all front-of-house areas.
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Support training of junior team members on guest interaction protocols, reservation handling, and seating etiquette.
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Communicate effectively with management, reporting any issues or special guest requests promptly.
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Participate in daily briefings to stay informed about menu changes, promotions, and operational updates.
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Maintain a professional appearance, grooming, and demeanor at all times.
Qualifications & Experience
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Minimum 1–2 years of experience in F&B front-of-house operations, preferably in a five-star or luxury hotel.
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Previous experience in hostess, guest service, or front desk roles is highly desirable.
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Ability to work efficiently in a multicultural, high-volume environment.
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Strong interpersonal, communication, and customer engagement skills.
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Professional appearance, grooming, and etiquette.
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Knowledge of reservation and POS systems is an advantage.
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Flexible to work shifts, weekends, and holidays as required.
Skills & Competencies
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Excellent guest engagement and hospitality skills.
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Ability to multitask while maintaining professionalism.
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Problem-solving and conflict resolution capabilities.
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Team-oriented with a positive and proactive attitude.
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Awareness of service etiquette, luxury standards, and operational efficiency.
Career Growth Opportunities
Working as an F&B Guest Ambassador / Hostess provides pathways to career progression within luxury hospitality:
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Senior Hostess / Guest Relations Supervisor
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F&B Supervisor
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Assistant Outlet Manager
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Outlet Manager
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F&B Operations Manager
Structured training programs and internal mobility opportunities allow motivated professionals to grow within the brand.
Benefits
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Competitive tax-free salary depending on location.
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Service charge and performance-based incentives.
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Accommodation and transportation allowances where applicable.
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Paid annual leave and flight ticket benefits.
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Access to professional development and leadership programs.
For those passionate about hospitality and guest satisfaction, this role is perfect for gaining experience in luxury hotel F&B operations. Explore similar opportunities at Gulf Hospitality Jobs or apply directly via Palazzo Versace Dubai Careers. All career details are credited to the official hotel website of Palazzo. Versace Dubai.
