Assistant Outlet Manager – The Cove Rotana Resort
The Cove Rotana Resort is currently hiring a dedicated and service-driven Assistant Outlet Manager to join our Food & Beverage team. This is an excellent career opportunity for hospitality professionals who have strong leadership skills, experience in luxury service standards, and a passion for delivering outstanding guest experiences.
The Assistant Outlet Manager – Room Service plays a key role in ensuring smooth day-to-day operations of in-room dining services. The successful candidate will support the Outlet Manager in managing service quality, staff performance, guest satisfaction, and operational efficiency. This role requires excellent communication skills, attention to detail, and the ability to work under pressure in a fast-paced resort environment.
Room Service is one of the most important guest touchpoints in any resort. It reflects the brand’s service standards and directly impacts guest satisfaction. Therefore, the Assistant Outlet Manager must ensure that every order is delivered accurately, on time, and with high presentation standards.
Job Title: Assistant Outlet Manager – Room Service
📍 Location: The Cove Rotana Resort, UAE
🏨 Industry: Hospitality / Resort / Food & Beverage
🕒 Job Type: Full-Time
📅 Experience: 2–5 Years (Preferred)
🎓 Qualification: Diploma / Degree in Hospitality Management (Preferred)
Job Summary
The Assistant Outlet Manager – Room Service will assist in managing all aspects of room service operations, ensuring high standards of service delivery and compliance with hotel policies. The role includes supervising daily service, coordinating with kitchen and other departments, handling guest requests and complaints professionally, and supporting training and development of the room service team.
The candidate must have strong knowledge of food and beverage service, order-taking procedures, upselling techniques, and guest engagement. This position requires a leader who can motivate the team and maintain consistent service standards throughout the day and night shifts.
Key Responsibilities
As an Assistant Outlet Manager – Room Service, your responsibilities will include:
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Assist in managing daily room service operations to ensure smooth and efficient service.
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Supervise and support room service staff during breakfast, lunch, dinner, and late-night service.
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Ensure guest orders are taken correctly, delivered on time, and presented professionally.
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Coordinate with the Kitchen team to ensure food quality, portioning, and timely preparation.
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Monitor service standards and ensure compliance with resort policies and SOPs.
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Handle guest feedback, requests, and complaints promptly with a professional approach.
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Support upselling initiatives and ensure staff are trained to promote menu items effectively.
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Maintain high standards of cleanliness and hygiene in room service pantry, service areas, and equipment.
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Ensure correct billing procedures, posting, and payment handling are followed.
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Assist in preparing duty rosters, scheduling, and manpower planning to meet business needs.
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Support training and coaching of new team members and ensure consistent service knowledge.
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Conduct daily briefings and ensure staff are aware of promotions, VIP guests, and special instructions.
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Assist in controlling costs, minimizing wastage, and managing inventory for room service operations.
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Ensure proper handling of guest amenities, trays, trolleys, and service equipment.
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Work closely with Front Office, Housekeeping, and Guest Relations to deliver seamless guest service.
Skills and Requirements
To be successful in this role, candidates should have:
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Previous experience in Room Service / In-Room Dining within a hotel or resort environment.
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Strong leadership skills with the ability to manage and motivate a service team.
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Excellent guest handling and problem-solving skills.
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Good communication skills in English (additional languages are a plus).
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Knowledge of POS systems, billing, and service standards.
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Ability to work flexible shifts, including weekends and holidays.
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Strong organizational skills and attention to detail.
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Understanding of hygiene and food safety standards.
Why Join The Cove Rotana Resort?
The Cove Rotana Resort offers a dynamic work environment with excellent growth opportunities in the hospitality industry. As part of the Food & Beverage team, you will work with professionals who focus on delivering memorable guest experiences. This role provides strong exposure to luxury service standards and leadership development, making it a great step toward becoming an Outlet Manager in the future.
How to Apply
If you are interested in this opportunity, apply now for the Assistant Outlet Manager – Room Service – The Cove Rotana Resort.
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