Assistant Front Office Manager – NH Collections

The Assistant Front Office Manager at NH Collection Dubai The Palm plays a vital role in supporting the overall operations of the Front Office department, ensuring guests receive a seamless, personalized, and memorable experience from arrival to departure. This role assists the Front Office Manager in supervising daily front desk activities, enhancing service quality, leading the team, and ensuring operational excellence in all functions related to guest services, reception, reservations, and concierge operations. The Assistant Front Office Manager is an ambassador of the NH Collection brand and maintains high standards of professionalism, guest satisfaction, and operational effectiveness.

Key Responsibilities of Assistant Front Office Manager

Guest Experience & Service Delivery

• Provide a warm, professional, and highly personalized welcome to all guests and VIPs.

• Ensure smooth and efficient check‑in and check‑out procedures at all times.

• Address guest inquiries, requests, concerns, and complaints promptly and professionally, delivering effective service recovery when needed.

• Maintain active presence in the lobby and front desk area to engage with guests and build rapport.

• Monitor guest satisfaction through feedback channels and implement actionable improvements.

Operational Management – Assistant Front Office Manager

• Support the Front Office Manager in overseeing daily front office operations, including reception, concierge, reservations, bell desk, and guest services.

• Ensure effective communication within the department and across other hotel functions such as Housekeeping, Engineering, and Food & Beverage to ensure seamless guest experiences.

• Monitor room inventory, arrival lists, VIP arrivals, departures, and special requests with accuracy and attention to detail.

• Assist in managing cash handling procedures, billing accuracy, and compliance with financial controls and audit requirements.

Team Leadership & Development

• Supervise and coach front office staff, ensuring compliance with brand standards, SOPs, grooming, and service etiquette.

• Conduct daily briefings, performance evaluations, training sessions, and on‑the‑job development to enhance team performance.

• Foster a positive, collaborative, and guest‑centric work environment that motivates the team to deliver consistent excellence.

Administration & Reporting

• Prepare and maintain accurate daily, weekly, and monthly reports for arrivals, departures, occupancy, revenue, and departmental performance.

• Support departmental budget planning and monitor expenses to maximize profitability and performance.

• Ensure proper documentation, shift logs, incident reports, and handover notes are maintained.

• Act as the Manager on Duty when assigned, making decisions that support guest satisfaction and operational efficiency.

Revenue & Systems Support

• Assist in revenue optimization strategies by monitoring room availability, overbooking levels, and rate management.

• Utilize the hotel’s property management system (e.g., Opera PMS) and other tools to ensure efficient operations and accurate data management.

Qualifications & Skills – Assistant Front Office Manager

• Education: Bachelor’s degree or diploma in Hospitality Management or related field preferred.

• Experience: Minimum 2–3 years in a front office supervisory or managerial role within a luxury or upscale hotel environment.

• Skills: Excellent communication, leadership, problem‑solving, and interpersonal skills.

• Systems: Proficiency with hotel property management systems (Opera or similar) and Microsoft Office.

• Languages: Fluency in English required; additional languages are an advantage (e.g., Arabic, Spanish, French).

• Attributes: Professional demeanor, guest‑centric mindset, strong organizational ability, and ability to thrive in a fast‑paced, multicultural environment.

Why Join Us:

As the Assistant Front Office Manager at NH Collection Dubai The Palm, you will be part of a global hospitality brand committed to creating exceptional guest experiences, fostering team excellence, and driving continuous improvement. This role offers opportunities for leadership growth, cross‑department exposure, and the chance to work in one of Dubai’s dynamic, luxury hotel environments.

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