Butlers Manager – Guest Relations – Jumeirah The Red Sea, Saudi Arabia

An exciting career opportunity has arisen for a Butlers Manager – Guest Relations – Jumeirah The Red Sea, Saudi Arabia. In this role, you will lead a dedicated team of butlers to deliver personalized, luxury service and exceptional experiences for guests, ensuring every visit is memorable and exceeds expectations.

This role is ideal for hospitality professionals passionate about guest relations, team leadership, and the art of luxury service. You will oversee butler operations, guide the team in delivering world-class service, and maintain Jumeirah’s renowned standards of excellence.

About Jumeirah

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, managing an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since the opening of the iconic Jumeirah Burj Al Arab in 1999, the brand has been recognized worldwide for its luxury resorts, city hotels, and exclusive residences. Jumeirah is synonymous with Arabian luxury hospitality, creating distinctive, purposeful experiences for guests across the globe.

About the Role – Butlers Manager – Guest Relations – Jumeirah The Red Sea, Saudi Arabia

As Butlers Manager – Guest Relations, you will manage the daily operations of the butler department, ensuring service standards meet or exceed Jumeirah’s expectations. You will mentor, motivate, and develop a team of butlers, enabling them to provide personalized services that anticipate and fulfill guest needs.

This role also involves working closely with Assistant Butler Managers and Team Leaders to ensure smooth operations, high levels of guest satisfaction, and team adherence to professional standards.

Key Responsibilities – Butlers Manager – Guest Relations – Jumeirah The Red Sea, Saudi Arabia

• Manage the day-to-day operations of the butler department, ensuring service excellence and adherence to SOPs.

• Lead, coach, and motivate the butler team to maximize productivity, departmental revenue, and guest satisfaction.

• Recognize repeat and VIP guests, building personal rapport and proactively anticipating guest preferences and requirements.

• Handle guest concerns and escalations, coordinating with relevant departments to resolve issues promptly.

• Ensure butlers are groomed and uniformed to Jumeirah standards, and assign daily tasks efficiently.

• Oversee butlers’ knowledge of in-suite services, dining options, spa and wellness services, Kids Club, technology, and hotel amenities.

• Conduct hotel and suite show rounds for guests and management as requested.

• Maintain strong relationships with guests, fostering loyalty and repeat visits.

• Collaborate with other departments to ensure smooth operations and seamless guest experiences.

About You

The ideal candidate will have:

• Higher Secondary School Certificate (minimum education requirement).

• 5–8 years of experience in luxury hotels, preferably in 5-star properties.

• Degree or Diploma in Hotel Management, Butler Training, or Tourism.

• Proficiency in hotel systems such as Opera and HotSOS.

• Strong leadership, organizational, and attention-to-detail skills.

• Excellent interpersonal and communication skills.

• Ability to build and maintain strong guest relationships while ensuring top-quality service.

• A professional and approachable demeanor, with the ability to inspire and lead a team in a high-pressure environment.

What We Offer for Butlers Manager – Guest Relations – Jumeirah The Red Sea, Saudi Arabia

At Jumeirah, we are committed to providing a workplace where colleagues feel valued, supported, and inspired. Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programs with clear career pathways

• Opportunities for internal mobility within Jumeirah’s global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Comprehensive healthcare and life insurance coverage

• Competitive locally relevant salary and incentive structure

• Benefits tailored to the property’s location and operational requirements

Why Join Jumeirah The Red Sea

Joining Jumeirah The Red Sea as a Butlers Manager offers the chance to work in a unique, luxury resort environment. You will lead a high-performing team, interact with international guests, and contribute to world-class service delivery in a stunning destination.

Looking for more opportunities in Gulf hospitality? Explore More  Gulf Hospitality Jobs to discover additional careers in luxury hotel management across the region.