Guest Relations Executive at Jumeirah Zabeel Saray

Guest Relations Executive at Jumeirah Zabeel Saray is a pivotal role in providing world-class hospitality experiences. As a Guest Relations Executive, you are the first point of contact for guests and members, ensuring every interaction is warm, professional, and memorable. You will handle inquiries, reservations, service requests, and provide guidance to maximize guest satisfaction, while maintaining Jumeirah’s high standards of luxury service.

About the Role – Guest Relations Executive at Jumeirah Zabeel Saray

The Guest Relations Executive is responsible for ensuring that all guest experiences exceed expectations. This includes anticipating guest needs, providing personalized recommendations, and coordinating with internal departments to guarantee seamless service. You will play a vital role in creating lasting impressions for every guest, contributing to Jumeirah Zabeel Saray’s reputation as a premier luxury destination.

Key Responsibilities -Guest Relations Executive at Jumeirah Zabeel Saray

Guest Service Excellence

• Deliver a professional, friendly, and welcoming experience to all guests and members upon arrival.

• Handle inquiries, reservations, service requests, and guest concerns promptly and efficiently.

• Ensure consistent follow-up with guests to resolve issues and maintain a positive experience.

• Offer personalized recommendations for hotel facilities, amenities, and local attractions.

• Monitor guest feedback, provide suggestions for service improvements, and act proactively to enhance satisfaction and loyalty.

• Assist guests with special requests, including VIP arrangements, event bookings, and wellness programs.

Membership & Administrative Management

• Manage membership processes, including inquiries, registrations, renewals, and cancellations.

• Maintain accurate records of member and guest data in the system.

• Promote health club services, programs, and memberships to maximize engagement and revenue opportunities.

• Support front office operations by handling administrative tasks, record-keeping, and reporting.

• Ensure accurate and timely communication of membership benefits, updates, and promotions to guests.

Operational Coordination

• Collaborate with internal departments, including Front Desk, Concierge, Housekeeping, and Spa teams, to ensure seamless guest journeys.

• Contribute to a clean, organized, and safe environment in compliance with health, safety, and service standards.

• Assist in planning and coordinating special events or guest requests as needed.

• Participate in team briefings, training sessions, and service improvement initiatives.

• Maintain knowledge of all hotel facilities and programs to provide accurate guest guidance and information.

Teamwork & Professionalism

• Work closely with colleagues across departments to ensure a cohesive and efficient guest service environment.

• Maintain a professional, approachable, and service-oriented demeanor at all times.

• Support and mentor new team members on service excellence and hotel standards.

• Uphold the reputation of the resort by ensuring exceptional guest experiences and maintaining high operational standards.

Qualifications & Skills of Guest Relations Executive at Jumeirah Zabeel Saray

• High School Diploma required; Bachelor’s Degree preferred.

• 1–2 years of experience in guest relations or front office roles, ideally in luxury hospitality or wellness environments.

• Strong communication and interpersonal skills, with a passion for delivering exceptional guest service.

• Professional appearance and confident, service-oriented demeanor.

• Well-organized, detail-focused, and capable of handling administrative tasks accurately.

• Ability to remain calm under pressure and manage multiple responsibilities efficiently.

• Proficiency in hotel management systems and reservation platforms is advantageous.

What We Offer for Guest Relations Executive at Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is committed to creating a vibrant, supportive work environment where colleagues feel valued, inspired, and empowered to grow. Our benefits package includes:

• Supportive and inclusive work environment

• Access to Learning & Development programs and clear career pathways

• Opportunities for internal mobility within the global Jumeirah network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Company-provided shared accommodation

• Comprehensive healthcare and life insurance coverage

• Paid annual leave and flight from your home country

• Performance-based incentives tailored to your role

• Competitive tax-free salary in UAE Dirhams (AED)

About Jumeirah Zabeel Saray

Located on Dubai’s iconic Palm Jumeirah, Jumeirah Zabeel Saray combines luxurious accommodations, world-class dining, and exceptional leisure facilities. The resort provides a unique blend of Arabian hospitality and contemporary luxury, delivering unforgettable experiences to every guest. As a Guest Relations Executive, you will play a key role in ensuring every guest feels welcomed, valued, and well-cared-for during their stay, creating experiences that they will remember for a lifetime. Visit Jumeirah Official Website to explore more Exciting Opportunities. Jumeirah Career  

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