The F&B Service Expert – In Room Dining plays a crucial role in delivering personalized dining experiences directly to guests within the comfort and privacy of their rooms. At The Ritz-Carlton Abu Dhabi Grand Canal Marriott International, this position goes beyond food delivery—it represents the brand’s commitment to service excellence, attention to detail, and guest satisfaction.
In-room dining is one of the most intimate services offered by a hotel. Whether serving breakfast to a business traveler, arranging a romantic dinner setup, or delivering late-night comfort food, the F&B Service Expert ensures every interaction reflects professionalism and warmth.
If you are passionate about hospitality and enjoy creating memorable guest experiences, this opportunity with Marriott Careers could be your next career move.
Explore official opportunities at Marriott Careers:
You can also discover more hotel vacancies at Gulf Hospitality Jobs:
Job Overview
As an F&B Service Expert – In Room Dining, you will be responsible for taking guest orders, coordinating with the kitchen team, preparing trays or trolleys according to brand standards, and ensuring prompt delivery. The role requires excellent communication skills, strong product knowledge, and the ability to anticipate guest needs.
You will serve as a key ambassador of the hotel brand, delivering a seamless dining experience that enhances guest satisfaction scores and loyalty.
Key Responsibilities
-
Answer in-room dining calls professionally and accurately record guest orders.
-
Suggest menu items and promote daily specials to enhance revenue through upselling.
-
Coordinate effectively with the kitchen to ensure timely preparation of orders.
-
Set up trays and trolleys following Marriott presentation standards.
-
Deliver food and beverages promptly while ensuring accuracy and quality.
-
Enter guest rooms respectfully and professionally, maintaining privacy at all times.
-
Confirm guest satisfaction and respond promptly to additional requests.
-
Process payments accurately using the POS system when required.
-
Collect used trays and maintain cleanliness in service areas.
-
Follow food safety, hygiene, and health regulations strictly.
Required Skills and Qualifications
-
Previous experience in Food & Beverage service, preferably in a hotel environment.
-
Strong communication and interpersonal skills.
-
Ability to work under pressure in a fast-paced environment.
-
Professional grooming and presentation aligned with Marriott standards.
-
Knowledge of food safety and hygiene practices.
-
Basic POS system knowledge and cash handling skills.
-
Flexibility to work various shifts, including weekends and holidays.
Service Excellence Standards
At Marriott International, service is built on consistency, personalization, and attention to detail. The F&B Service Expert – In Room Dining must demonstrate:
-
Warm and friendly communication.
-
Use of guest names whenever possible.
-
Timely service delivery within brand standards.
-
Ownership of guest concerns and quick service recovery.
-
Impeccable tray presentation and food quality control.
Every delivery represents the hotel’s reputation. From ensuring correct cutlery placement to maintaining proper food temperature, attention to detail is essential.
Career Growth Opportunities
Working as an F&B Service Expert – In Room Dining opens doors to various career advancement opportunities within Marriott International. Associates may progress to roles such as:
-
In Room Dining Supervisor
-
Restaurant Supervisor
-
F&B Supervisor
-
Assistant Restaurant Manager
Marriott is known for its strong internal promotion culture, global mobility programs, and professional development training. By joining this role, you become part of a global hospitality leader committed to career growth and employee success.
Why Join Marriott?
Marriott International is one of the world’s leading hospitality companies, offering competitive benefits, career progression, and a supportive work environment. Employees are empowered to deliver excellence while growing professionally within a respected global brand.
Job credit to Marriott International career official website
If you are ready to elevate your hospitality career as an F&B Service Expert – In Room Dining, explore opportunities today through Marriott International Career Official Website :Marriott Careers:
Explore More opportunities at Gulf Hospitality Jobs website as we frequently posting the hospitality jobs. Gulf Hospitality Jobs: Do not apply through whatsApp or other emails like, Gmail, Hotmail. always apply with official website or apply through official domain emails like. Marriott.com or Accor.com or IHG.com.
