Guest Arrival Expert

Guest Arrival Expert – Ajman Saray, a Luxury Collection Resort is a vital guest-facing role responsible for creating exceptional first impressions by delivering seamless arrival experiences. Ajman Saray, part of Marriott International’s Luxury Collection, is a beachfront resort celebrated for its Arabian-inspired elegance, luxury accommodations, and world-class service. The Guest Arrival Expert ensures that every guest is welcomed warmly, guided efficiently through check-in procedures, and provided with personalized attention that reflects the resort’s premium standards.

Role Overview

As Guest Arrival Expert – Ajman Saray, a Luxury Collection Resort, you will manage the guest arrival process, coordinate with the front office and concierge teams, and ensure a smooth, welcoming, and memorable check-in experience. This role requires excellent interpersonal skills, attention to detail, and the ability to anticipate guest needs while maintaining professionalism at all times.

Key Responsibilities

• Greet and welcome all arriving guests with a friendly, professional demeanor.

• Facilitate smooth check-in processes, verifying reservations, room allocations, and special requests.

• Assist guests with luggage handling, transportation arrangements, and escorting to rooms when necessary.

• Provide clear and concise information about resort facilities, dining options, and activities.

• Manage VIP and high-profile guest arrivals, ensuring personalized service and attention to detail.

• Coordinate with Front Office, Concierge, and Bell Desk teams to meet guest expectations efficiently.

• Handle special requests, guest inquiries, and complaints promptly and professionally.

• Maintain accurate records of guest arrivals, preferences, and special notes for future reference.

• Ensure compliance with safety, security, and privacy protocols during guest interactions.

• Support operational readiness by checking guest areas, lobby presentation, and arrival setups.

• Train and mentor junior staff or new team members on guest arrival procedures and standards.

• Participate in service recovery and continuous improvement initiatives to enhance the guest arrival experience.

Candidate Requirements

• High school diploma or equivalent; diploma in Hospitality Management preferred.

• Minimum 2–4 years of experience in front desk, guest services, or VIP relations within luxury hotels or resorts.

• Excellent communication and interpersonal skills in English; additional languages are advantageous.

• Strong customer service orientation and ability to anticipate guest needs.

• Professional appearance and grooming aligned with luxury standards.

• Ability to remain calm and composed in high-pressure or busy situations.

• Knowledge of Property Management Systems (PMS) and reservation software is preferred.

• Flexible to work shifts, including evenings, weekends, and public holidays.

• Ability to handle luggage and physically assist guests when required.

Core Competencies

• Outstanding customer service and interpersonal skills.

• Attention to detail and commitment to luxury service standards.

• Team-oriented approach with effective coordination skills.

• Problem-solving ability and conflict resolution skills.

• Professionalism, discretion, and cultural sensitivity.

• Time management and organizational skills.

Work Environment

The Guest Arrival Expert – Ajman Saray, a Luxury Collection Resort works primarily in the lobby, arrival area, and designated guest pathways within the resort. The role involves constant interaction with guests, travel partners, and internal teams. Physical activity includes assisting with luggage, walking across guest areas, and ensuring a polished presentation of arrival spaces.

Why Join Ajman Saray, a Luxury Collection Resort?

Ajman Saray offers a professional and supportive environment within Marriott International’s Luxury Collection, providing training, career development, and exposure to international luxury hospitality standards. Team members gain opportunities to grow within the resort and across Marriott’s global network, while contributing to exceptional guest experiences.

If you are passionate about delivering first-class service, enjoy engaging with international travelers, and thrive in luxury hospitality, the position of Guest Arrival Expert – Ajman Saray, a Luxury Collection Resort offers a rewarding platform to build your career while creating memorable guest experiences.

How to Apply for Housekeeping Coordinator?

Interested candidates can apply through the official Marriott International Career portal:
👉 Marriott International Career

Additionally, verified hospitality job opportunities in the UAE and Gulf region are posted on Gulf Hospitality Jobs:👉 Gulf Hospitality Jobs

Note: Gulf Hospitality Jobs only posts hotel job vacancies after verifying them directly with the hotel’s official website to ensure authenticity and accuracy. This gives applicants confidence that every listing is genuine and up-to-date. Furthermore, Gulf Hospitality Jobs does not hire directly; it solely connects job seekers with verified hospitality opportunities.