Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach

Four Seasons Dubai at Jumeirah Beach is looking for a passionate, confident, and service-driven Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach to join our Guest Experience / Front Office team. This is an excellent opportunity for hospitality professionals who enjoy creating unforgettable guest moments and delivering luxury service standards in one of Dubai’s most prestigious beachfront hotels.

The Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach plays an essential role in ensuring guests feel welcomed, valued, and cared for throughout their stay. From the first greeting to the final farewell, this position focuses on personalized service, guest engagement, and supporting smooth communication between hotel departments to exceed guest expectations.

As a Guest Experience Ambassador, you will support VIP guests, repeat guests, families, and special occasions such as birthdays, anniversaries, and honeymoon stays. You will help coordinate unique guest experiences, respond to guest requests, and ensure quick follow-up to maintain high guest satisfaction.

Four Seasons is known globally for its luxury service culture, attention to detail, and people-first approach. If you are enthusiastic, organized, and ready to grow your career in luxury hospitality, this role is an excellent step forward.

Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach | Job Summary

As a Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach, you will act as a key contact for guests, ensuring their requests and preferences are handled efficiently and professionally. You will coordinate guest services across departments such as Front Desk, Concierge, Housekeeping, Food & Beverage, Spa, and Engineering to deliver a seamless experience.

You will also assist with service recovery by handling guest concerns and ensuring timely resolution. This role requires excellent communication skills, a warm personality, and the ability to multitask in a busy luxury environment.

Key Responsibilities – Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach

The main responsibilities of the Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach include:

1. Welcome guests warmly and provide a luxury arrival experience in line with Four Seasons standards.

2. Assist guests with check-in support, orientation, and hotel information when required.

3. Coordinate VIP arrivals, special amenities, and personalized guest preferences.

4. Handle guest inquiries, requests, and concerns professionally through phone or in-person interaction.

5. Liaise with Concierge for transportation, restaurant reservations, and local recommendations.

6. Coordinate with Housekeeping for room readiness, special setups, and guest preferences.

7. Work closely with Food & Beverage teams for special occasions, celebrations, and dining arrangements.

8. Support service recovery by addressing complaints and ensuring timely follow-up.

9. Maintain accurate guest profiles and preferences in the hotel system.

10. Ensure guest requests are logged, tracked, and completed within service timelines.

11. Prepare daily guest arrival reports, VIP lists, and special request summaries.

12. Assist in arranging memorable guest moments such as birthdays, anniversaries, and honeymoon surprises.

13. Communicate effectively with all departments to ensure smooth guest service delivery.

14. Maintain confidentiality of guest information and follow privacy and security policies.

15. Promote Four Seasons standards, service culture, and a positive team environment.

Requirements – Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach

To be successful as a Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach, candidates should have:

• Previous experience in guest relations, front office, concierge, or customer service (luxury hotel experience preferred).

• Strong communication skills in English (Arabic or other languages are an advantage).

• Excellent interpersonal skills with a friendly and professional attitude.

• Ability to multitask, work under pressure, and handle guest concerns calmly.

• Strong attention to detail and organizational skills.

• Knowledge of Opera PMS or similar hotel systems is an advantage.

• A proactive mindset and passion for delivering personalized guest service.

• Flexibility to work shifts, weekends, and public holidays.

Why Join Four Seasons Dubai at Jumeirah Beach?

Four Seasons Dubai at Jumeirah Beach offers a world-class luxury environment where employees are supported through training, professional development, and growth opportunities. Working as a Guest Experience Ambassador – Four Seasons Dubai at Jumeirah Beach gives you exposure to high-end guest service, VIP handling, and luxury hospitality operations.

This role is ideal for candidates looking to grow into Guest Relations Supervisor, Front Office Supervisor, or Concierge roles within Four Seasons.